Are first call times at The Mount official?

No. Official process sits in a separate card. The range is what families typed in — How long until the first call?.

When is the first-night phone call at The Mount?

Reception often lets someone make a short first-night call. It can be late and two minutes long. That is not the same as being on the PIN.

Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.

Community

Same day

Same day5

Each dot is one family. The darker rows hold the middle half of 5 reports.

5 reports · 1w ago · agree

Still correct?

Community

Families at HMP Aylesbury have also reported first call waits.

Aylesbury · 12 miles · 3 reports

prisoncheck

They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.

Community

Only a few families have reported the first visit at HMP The Mount so far. We’ll email you as more come in, and straight away if the phones go down.

Families at HMP The Mount report first call waits of Same day. 5 family reports. Last report 16 October 2026. Reports agree. These are community reports, not an HMPPS service level.
No. Official process sits in a separate card. The range is what families typed in — How long until the first call?.
Reception often lets someone make a short first-night call. It can be late and two minutes long. That is not the same as being on the PIN.
Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.