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How long things take
PIN, first-call and first-visit waits reported by families across England and Wales. Only prisons with reports. Not a promise from the prison.
104 prisons with reportsHow long does the PIN take?Prison PIN waits from family reports. Pick a prison. Official phone rules stay separate. Not a promise from the prison.101 prisons with reportsHow long until the first call?How long until the first call, including the first-night phone call, across England and Wales. Family reports only.98 prisons with reportsHow long until the first visit?How long until the first visit and visitor list wait across England and Wales. Family reports only.No reports yetWhere are the phones down?Are the phones down? Prisons where families have reported outages. Live when we have a recent report.