Is the network working?
Phones, eMates and tablets that are down. From families. Not HMPPS.
Check one prison’s phones
PhonesNonereported
eMates5 prisonsproblems
Tablets, Wi-Fi1 prisondown
This week
Live27 prisons had phones reported down in the last 7 days.
Prisons with phones reported down, each day. From families. Not HMPPS.
Community
Something not working?
Pick the prison, tap what’s true today, and send. The next family sees it here.
Phones down
No family has reported an outage in the last 6 hours.
eMates
Family reports from people who already have an account. Not the announcement.
HMP Brinsfordyesterday · yesterdayNot arrivingHMP Aylesburyyesterday · yesterdayCan’t sendHMP Garth3 days ago · 3 days agoCan’t sign inHMP Elmley3 days ago · 3 days agoNot arrivingHMP/YOI Parc5 days ago · 5 days agoCan’t send
Is eMates down?Tablets and Wi-Fi
In-cell tablets, kiosks and Wi-Fi. When they are down, top-ups and apps stop too.