prisoncheck

Family reports at The Mount

What families told us about The Mount, newest first.

Community22 reports · 4 in their own words · latest 16 Oct

22 reports

October 2026 · 14 reports

  • First call · Same day16 Oct

  • Reported phones down14 Oct

  • “Phone down”

    Reported phones down · 14 Oct

  • First call · Same day14 Oct

  • Phone list / PIN · 2 days14 Oct

  • Reported phones down14 Oct

  • Reported phones down13 Oct

  • First visit · 3–4 weeks12 Oct

  • First call · Same day12 Oct

  • Phone list / PIN · 10 days12 Oct

  • Reported phones down12 Oct

  • Reported phones down11 Oct

  • “Add visitors”

    Visit rules · 1 Oct

  • Phone list / PIN · 10 days1 Oct

September 2026 · 8 reports

  • “No send button”

    eMates account · 29 Sept

  • “video calls take a month to approve every call and for the last two months the service has been down.”

    Video call · 5 weeks · 21 Sept

    Happened in June 2026

  • First visit · 4 days10 Sept

  • First call · Same day10 Sept

  • Phone list / PIN · Same day10 Sept

  • Phone list / PIN · 2–3 weeks10 Sept

  • First call · Same day10 Sept

  • First visit · 10 days10 Sept

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Family reports are what people tell us. Not official. Only the prison can confirm a date or a rule. Everything about The Mount