Wrexham · Category C · Male
HMP Berwyn
LL13 9QE · HMPPS · Training
What families are reporting
Check something
Recent family reports
Community
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · today
Community
“First visit took around 24 days.”
First visit · 24 days · today
Community
“First call after about 2 days.”
First call · 2 days · today
Community
“Phone list took about 10 days.”
Phone list / PIN · 10 days · today
Community
“First visit took around 17 days.”
First visit · 17 days · today
Community
“Waited 10 days for the first call.”
First call · 10 days · today
Community
“Waited 6 days for the first call.”
First call · 6 days · today
Community
“First visit took around 10 days.”
First visit · 10 days · today
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How long did it take?
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Official information
Official
How prison phones work
- The person inside has to call you. Prison phones do not accept incoming calls.
- They can only call numbers that have been approved on their PIN / phone list.
- Calls are paid from their phone credit, not by the person receiving the call.
- Public-estate rates (from 1 April 2025): UK landline 2.48p/min weekday, 2.20p weekend; UK mobile 5.50p/min weekday, 3.60p weekend. Minimum charge 10p per connected call.
- Samaritans calls are free. Staff may monitor calls.
Source: HMPPS / Ministry of Justice · Last checked: September 2026
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