How long does the PIN take at Berwyn?
Each dot is one family. The darker rows hold the middle half of 20 reports.
Still correct?
Nearest prison with reports
Families at HMP Stoke Heath have also reported PIN waits.
Market Drayton · 22 miles · 4 reports
PIN at Stoke HeathWhat to do while you wait
Be ready for an unknown number
The first call is often short and late.
Send money the official way
Do it once their name appears. Credit pays for the call.
Choose which number goes on the list
A landline is 2.48p a minute. A mobile is 5.5p. Changing the list later means another wait.
How much do prison calls cost?
They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.
Call costs hereWhat families reported
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1w ago
“PIN came through the same day.”
Phone list / PIN · Same day · 1w ago
“PIN came through the same day.”
Phone list / PIN · Same day · 1w ago
“Phone list took about 10 days.”
Phone list / PIN · 10 days · 1w ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1w ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1mo ago
“Phone list took about 7 days.”
Phone list / PIN · 1 week · 1mo ago
“Emates messages seem to go down regularly waiting on replies on both sides between 1 -10days of sending..”
Phone list / PIN · 1 week · 1mo ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1mo ago
“Phone list took about 10 days.”
Phone list / PIN · 10 days · 1mo ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1mo ago
“PIN came through the same day.”
Phone list / PIN · Same day · 1mo ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1mo ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1mo ago
“PIN came through the same day.”
Phone list / PIN · Same day · 1mo ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1mo ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1mo ago
“PIN came through after about 1 day.”
Phone list / PIN · 1 day · 1mo ago
“Mine took 21 days to get on the phone list.”
Phone list / PIN · 3 weeks · 1mo ago
“Mine took 14 days to get on the phone list.”
Phone list / PIN · 2 weeks · 1mo ago
Get alerts for HMP Berwyn
A weekly email of what families reported at HMP Berwyn. Straight away if phones go down or there is a lockdown.
Questions families ask
- Families at HMP Berwyn report PIN waits of 2 days. 20 family reports. Last report 21 October 2026. Reports vary. These are community reports, not an HMPPS service level.
- No. Official process sits in a separate card. The range is what families typed in — How long did the PIN / phone list take?.
- They submit the number. Security checks it. Until it clears, they cannot call that number from their PIN phone — even if they already called once from reception.
- Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.