When can I visit The Mount?
Booking, ID, first-visit waits, what to take, video calls, local rules, and how visiting actually works.
A few more and this prison gets its own figure.
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Send on WhatsAppWhat the prison says
Official facts for this prison
| Day | AM | PM |
|---|---|---|
| Mon | 9–10:45 | 2–3:45 |
| Tue | – | 2–3:45 |
| Wed | 9–10:45 | 2–3:45 |
| Thu | – | 2–3:45 |
| Sat | 9:30–11 | 2–3:30 |
| Sun | – | 2–3:30 |
Source: GOV.UK · Last checked: 2025-10-30
Visit booking 0300 790 0656
Source: GOV.UK · Last checked: 2025-10-30
Family services: the Prison Advice and Care Trust (PACT) who deliver support for families, maint…
Source: GOV.UK · Last checked: 2025-10-30
Uses Prison Video
Source: GOV.UK · The Mount Prison · Secure video calls · Last checked: September 2026
Visiting someone in prison
- You must be on the prisoner’s visitor list before you can book.
- Getting on the visitor list can take up to 2 weeks. At least one visitor must be 18 or over.
- Bring acceptable photo ID. Expired ID is not accepted.
- If you get certain benefits you may be able to claim help with travel, overnight stay and meals.
- Each prison sets its own visiting times and local rules.
- You can email using Email a Prisoner (Unilink). Staff print the email and give it to them.
- Secure video calls use Prison Video or Purple Visits. Which app depends on the prison — check that prison’s GOV.UK page.
What families reported
“First visit took around 24 days.”
First visit · 3–4 weeks · 2w ago
“Add visitors”
Visit rules · 4w ago
“video calls take a month to approve every call and for the last two months the service has been down.”
Video call · 5 weeks · 1mo ago
“First visit after about 4 days.”
First visit · 4 days · 1mo ago
“First visit took around 10 days.”
First visit · 10 days · 1mo ago
What to do next
What this actually means
Nobody can book a visit until the prisoner has added you to their visitor list. That list is a security process, not a reception desk favour.
First visits are often slower than later ones. Once you are approved, booking is usually the constraint — not the relationship.
Dress codes and ID rules are local and strictly applied. Read the prison’s own page the night before. Do not improvise.
Video calls are a visit, not a PIN phone. The Official page names Prison Video or Purple Visits. We only show an app when that prison’s GOV.UK page names it.
How visits actually workQuestions families ask
- One family has reported this at HMP The Mount (10 days). Not enough reports yet for a typical wait. 3 family reports. Last report 12 October 2026. Reports vary. Official: Mon–Thu, Sat–Sun, times vary by day. You must be on their visitor list before you can book.
- First visits are often slower than later ones. The range above is what families typed in — not the booking diary.
- Photo ID, the Official dress list, and time to get through security. Open the first visit checklist for HMP The Mount. Lockers usually need change. The visitor-list wait is a separate clock.
- Check Can I wear this? for hoodies, jeans, and trainers against the Official list where we have one. Staff can still refuse on the day.
- Mon–Thu, Sat–Sun, times vary by day. Open visiting times for the booking line and visitor centre.
- Use Email a Prisoner (Unilink). Staff print it and give it to them. How long that then takes is what families report.