Already on their visitor list
OfficialYou cannot book until they add you. First visits take longer because of the visitor list.
Photo ID
OfficialBring acceptable photo ID. Expired ID is not accepted.
Dress
OfficialHoodies, ripped clothes, and flip-flops are often turned away. Staff decide on the day.
Can I wear this?Arrive early
CommunityFamilies say arrive 30 minutes early.
Book
OfficialBook on GOV.UK or the booking line once you are on their visitor list. Booking line 01788 523 402. Line open Mon–Fri · 8:30am–4:30pm.
Book on GOV.UKLockers
prisoncheckPhones and bags usually go in a locker. Bring change.
Not on the list yet?
Families report a first visit of 2 days. That is the wait for the list, not what to put in the bag.
First visit waitWhat the visit was like
Live family notes. Official facts stay on the list above.
“Visit was at 2 started on time, started security checks 1pm. Metal detector, full rub down and dog. If hair is up they asked you to take it down going through security so bare this in mind when going.”
Arrive: 30 minutesID: Photo IDVisit rules · 5 days ago
“Skinny jeans t shirt and cardigan · I got in · 24 Oct 2026 — Quite relaxed in terms of clothing did get told depends on who's on if they turn you away but everyone was fine today and got in.”
Item: Skinny jeans t shirt and cardiganWhat happened: I got inDate: 2026-10-24Visit dress · 5 days ago
GOV.UK · 2026-09-09 · Official source