HMP Norwich
HMP Norwich is a Category B local prison for men in Norwich. Also known as Mousehold.
Christmas: visitor list by Mon 30 NovKnox Road, Norwich, Norfolk, NR1 4LU
01603 708 600How long things take at Norwich
CommunityFrom families · updated last week
Typical wait from five or more families. Fewer than five and you see the count, not a guess. How we check · Add yours
Latest from families
Community17 reports
First visit · 5 weeks
First call · 2–3 weeks
Phone list / PIN · 3–4 weeks
Notes that might name someone are read by a person before they show. Numbers, links and abuse are turned away. The waits stay up either way. How we check
Read all 17 family reports14 in their own words · filter by phones, visits, money
Know another family at Norwich?
Send on WhatsAppChristmas at Norwich
prisoncheckMonday 30 November: Get on their visitor list
in 31 daysIt can take up to 2 weeks, then book.
Monday 21 December: Last day to send money
Thursday 24 December: Release if due out 25–28 Dec
What has Norwich told you about Christmas visits?
CommunityOne tap, no names. It helps the next family.
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Track your wait. We’ll tell you when most families at Norwich had heard back.
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Question 1 of 3
How long did the PIN / phone list take?
One tap, no names. It helps the next family.
Someone to talk to
OfficialPhones
OfficialVisits
OfficialMoney and parcels
OfficialRelease
OfficialAbout Norwich
OfficialWho to email at Norwich. Official inboxes. Not Email a Prisoner.
- ComplaintsHMPPSPublicEnquiries
@justice.gov.uk
Questions families ask about Norwich
Someone has just gone to Norwich. What happens first?
Reception often allows a short first-night call. After that, they add your number to their PIN phone list, and you go on their visitor list before you can book a visit.
Someone has just gone to prisonHow long does the PIN take at Norwich?
There is no firm figure for Norwich yet. Families at similar prisons in East of England say about 6 days. 4 families at Norwich said 1–3 weeks.
The PIN wait at NorwichHow long until the first call from Norwich?
There is no firm figure for Norwich yet. Families at similar prisons in East of England say about 1 day. 3 families at Norwich said 1–2 weeks.
The first call from NorwichHow long until the first visit at Norwich?
There is no firm figure for Norwich yet. Families at similar prisons in East of England say about 10 days. 3 families at Norwich said 1–5 weeks.
The first visit at NorwichWhen can I visit Norwich?
Visiting is on Tue–Thu and Sat–Sun, times vary by day. They add you to their visitor list first, which can take up to 2 weeks. Then book on 01603 708 790. Bring photo ID that has not expired.
Visiting times at NorwichHow much do calls from Norwich cost?
They pay 5.5p a minute to call a mobile and 2.48p to a landline on weekdays. Calls come out of their phone credit, not yours.
Call costs at NorwichHow do I send money to someone in Norwich?
Online with GOV.UK’s Send money to someone in prison. It is free and the only way. You need their name, date of birth and prisoner number.
Money at NorwichWhat time are people released from Norwich?
Families usually collect in the morning. No gate time reported here yet. Only the prison can confirm the date.
When do they get out?