How long does the PIN take at Norwich?
Typical at similar prisons in East of England · 180 families
At Norwich, 4 families said 3–4 weeks, 6 days, 10 days and 2 days.
1 more report and Norwich gets its own figure.
4 of 5
How long was it for you?
Nearest prison with reports
Families at HMP Bure have also reported PIN waits.
Coltishall · 7 miles · 1 report
PIN at BureWhat to do while you wait
Be ready for an unknown number
The first call is often short and late.
Send money the official way
Do it once their name appears. Credit pays for the call.
Choose which number goes on the list
A landline is 2.48p a minute. A mobile is 5.5p. Changing the list later means another wait.
How much do prison calls cost?
They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.
What a week costsWhat families reported
“Mine took 24 days to get on the phone list.”
Phone list / PIN · 3–4 weeks · 1w ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 2w ago
“Phone list took about 10 days.”
Phone list / PIN · 10 days · 3w ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 3w ago
Get alerts for HMP Norwich
Only a few families have reported the PIN wait, the first call and the first visit at HMP Norwich so far. We’ll email you as more come in, and straight away if the phones go down.
Questions families ask
- 4 families have reported a PIN wait at HMP Norwich. Not enough reports yet for a typical wait; 1 more report makes one. 4 family reports. Last report 20 October 2026. Reports vary. These are community reports, not an HMPPS service level.
- No. Official process sits in a separate card. The range is what families typed in — How long did the PIN / phone list take?.
- They submit the number. Security checks it. Until it clears, they cannot call that number from their PIN phone — even if they already called once from reception.
- Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.