HMP High Down
HMP High Down is a Category B/C local and training prison for men in Banstead. Also known as Highdown.
Christmas: visitor list by Mon 30 NovHigh Down Lane, Sutton, Surrey, SM2 5PJ
020 7147 6300How long things take at High Down
CommunityFrom families · updated last week
Typical wait from five or more families. Fewer than five and you see the count, not a guess. How we check · Add yours
Latest from families
Community21 reports
First visit · 10 days
First call · 2 days
Phone list / PIN · 2 days
Notes that might name someone are read by a person before they show. Numbers, links and abuse are turned away. The waits stay up either way. How we check
Read all 21 family reports14 in their own words · filter by phones, visits, money
Know another family at High Down?
Send on WhatsAppChristmas at High Down
prisoncheckMonday 30 November: Get on their visitor list
in 31 daysIt can take up to 2 weeks, then book.
Monday 21 December: Last day to send money
Thursday 24 December: Release if due out 25–28 Dec
What has High Down told you about Christmas visits?
CommunityOne tap, no names. It helps the next family.
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Track your wait. We’ll tell you when most families at High Down had heard back.
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Question 1 of 2
How long until the first call?
One tap, no names. It helps the next family.
Someone to talk to
OfficialPhones
OfficialVisits
OfficialMoney for the visit
Community£45, cash only
To spend in the visits hall: food, drinks and anything to take back.
- You order the food and drinks before you go into the visits hall.
One family, October 2026. Not official: check with the prison before you go.
Money and parcels
OfficialRelease
OfficialAbout High Down
OfficialWho to email at High Down. Official inboxes. Not Email a Prisoner.
- ComplaintsHMPPSPublicEnquiries
@justice.gov.uk
Questions families ask about High Down
Someone has just gone to High Down. What happens first?
Reception often allows a short first-night call. After that, they add your number to their PIN phone list, and you go on their visitor list before you can book a visit.
Someone has just gone to prisonHow long does the PIN take at High Down?
Families at High Down say about 2 days, from 5 reports. The latest was 8 days ago.
The PIN wait at High DownHow long until the first call from High Down?
There is no firm figure for High Down yet. Families at similar prisons in South East say about 2 days. 3 families at High Down said same day to 2 days.
The first call from High DownHow long until the first visit at High Down?
There is no firm figure for High Down yet. Families at similar prisons in South East say about 10 days. 3 families at High Down said 1–2 weeks.
The first visit at High DownWhen can I visit High Down?
Visiting is on Tue–Wed and Sat–Sun, afternoons. They add you to their visitor list first, which can take up to 2 weeks. Then book on 0207 147 6570. Bring photo ID that has not expired.
Visiting times at High DownHow much do calls from High Down cost?
They pay 5.5p a minute to call a mobile and 2.48p to a landline on weekdays. Calls come out of their phone credit, not yours.
Call costs at High DownHow do I send money to someone in High Down?
Online with GOV.UK’s Send money to someone in prison. It is free and the only way. You need their name, date of birth and prisoner number.
Money at High DownWhat time are people released from High Down?
Families usually collect in the morning. No gate time reported here yet. Only the prison can confirm the date.
When do they get out?