How long does the PIN take at High Down?
Each dot is one family. The darker rows hold the middle half of 5 reports.
Still correct?
Nearest prison with reports
Families at HMP Wandsworth have also reported PIN waits.
Wandsworth · 9 miles · 5 reports
PIN at WandsworthWhat to do while you wait
Be ready for an unknown number
The first call is often short and late.
Send money the official way
Do it once their name appears. Credit pays for the call.
Choose which number goes on the list
A landline is 2.48p a minute. A mobile is 5.5p. Changing the list later means another wait.
How much do prison calls cost?
They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.
Call costs hereWhat families reported
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 1w ago
“PIN came through after about 2 days.”
Phone list / PIN · 2 days · 2w ago
“He was transferred there so could be different for others”
Transferred inPhone list / PIN · Same day · 1mo ago
“Phone list took about 4 days.”
Phone list / PIN · 4 days · 1mo ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1mo ago
Get alerts for HMP High Down
Only a few families have reported the first call and the first visit at HMP High Down so far. We’ll email you as more come in, and straight away if the phones go down.
Questions families ask
- Families at HMP High Down report PIN waits of 2 days. 5 family reports. Last report 21 October 2026. Reports agree. These are community reports, not an HMPPS service level.
- No. Official process sits in a separate card. The range is what families typed in — How long did the PIN / phone list take?.
- They submit the number. Security checks it. Until it clears, they cannot call that number from their PIN phone — even if they already called once from reception.
- Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.