HMP Swaleside

HMP Swaleside is a Category B training prison for men in Eastchurch. Also known as Sheppey.

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Christmas: visitor list by Mon 30 Nov

Brabazon Road, Eastchurch, Isle of Sheppey, Kent, ME12 4AX

01795 804 100

How long things take at Swaleside

CommunityFrom families · updated yesterday

Typical wait from five or more families. Fewer than five and you see the count, not a guess. How we check · Add yours

Latest from families

Community28 reports · 1 this week

Reported phones down

yesterday

Reported working again

1w ago

Reported phones down

1w ago

Notes that might name someone are read by a person before they show. Numbers, links and abuse are turned away. The waits stay up either way. How we check

Read all 28 family reports

18 in their own words · filter by phones, visits, money

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Christmas at Swaleside

prisoncheck
  1. Monday 30 November: Get on their visitor list

    in 31 days

    It can take up to 2 weeks, then book.

  2. Monday 21 December: Last day to send money

  3. Thursday 24 December: Release if due out 25–28 Dec

All dates

What has Swaleside told you about Christmas visits?

Community

One tap, no names. It helps the next family.

Still waiting?

Track your wait. We’ll tell you when most families at Swaleside had heard back.

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Help the next family

Community

How long until the first visit?

One tap, no names. It helps the next family.

Days
Weeks

Someone to talk to

Official
Free helpline0808 808 2003Prisoners’ Families Helpline. Monday to Friday 9am to 8pm, weekends 10am to 3pm.

Phones

Official
Getting onThey add your number to their phone list. You cannot ring in.What calls cost5.5p a minute to a mobile, 2.48p to a landlineEmailEmail a Prisoner
eMates is not working as usualEstate-wide eMates update · 29 September 2026

Visits

Official
Before you bookThey add you to their visitor list first. That can take up to 2 weeks.
Book0300 060 6604for any queriesVisiting timesSee visiting timesVideo callsPrison Video
IDBring photo ID that has not expired

Money and parcels

Official
Send moneyOnline on GOV.UK. Free, and the only way
What you needTheir name, date of birth and prisoner number
ParcelsMost things are bought inside, not postedSpendingSet by their incentive level

Release

Official
Release dateOnly the prison can confirm it.
On the dayFamilies usually collect in the morning. No gate time reported here yet.
When do they get out?Getting out of Swaleside

About Swaleside

Official
How full687 men · 61.8% of the places it was built for (August 2026)
Email

Who to email at Swaleside. Official inboxes. Not Email a Prisoner.

GOV.UK · Last checked: 21 September 2026

Questions families ask about Swaleside

Someone has just gone to Swaleside. What happens first?

Reception often allows a short first-night call. After that, they add your number to their PIN phone list, and you go on their visitor list before you can book a visit.

Someone has just gone to prison
How long does the PIN take at Swaleside?

Families at Swaleside say about 4 days, from 6 reports. The latest was 9 days ago.

The PIN wait at Swaleside
How long until the first call from Swaleside?

Families at Swaleside say about 2 days, from 5 reports. The latest was 10 days ago.

The first call from Swaleside
How long until the first visit at Swaleside?

There is no firm figure for Swaleside yet. Families at similar prisons in South East say about 10 days. 4 families at Swaleside said same day to 5 weeks.

The first visit at Swaleside
When can I visit Swaleside?

They add you to their visitor list first, which can take up to 2 weeks. Then book on 0300 060 6604. Bring photo ID that has not expired.

Visiting times at Swaleside
How much do calls from Swaleside cost?

They pay 5.5p a minute to call a mobile and 2.48p to a landline on weekdays. Calls come out of their phone credit, not yours.

Call costs at Swaleside
How do I send money to someone in Swaleside?

Online with GOV.UK’s Send money to someone in prison. It is free and the only way. You need their name, date of birth and prisoner number.

Money at Swaleside
What time are people released from Swaleside?

Families usually collect in the morning. No gate time reported here yet. Only the prison can confirm the date.

When do they get out?