prisoncheck

Phones down at HMP Shotts?

From family reports. We show the phones as working unless someone says otherwise. Not HMPPS.

Community
On
No family report of an outage in the last 6 hours
See the network
prisoncheck

Phones are on but they still cannot get through?

If it is not an outage, it is often the number. A forward or divert can be refused. A landline that just rings your phone is different.

Get alerts for HMP Shotts

An email straight away when families report the phones down here. Stop any time.

Prisons you follow1 of 8
Where are you at? Optional

By tapping Get alerts you agree to a weekly email of what families reported, an email straight away if phones go down or there is a lockdown, and the monthly update. Stop any time. How we use your email

What families reported

Community
  • Status: Working again

    Phones down? · 3w ago

  • Status: Phones are down

    Phones down? · 3w ago

All phone reports for this prison

Questions families ask

  • No family has reported an outage at HMP Shotts in the last 6 hours. That is a community report, not HMPPS.

  • They pay from PIN credit. Official weekday rates are national. Open call costs for HMP Shotts.

    How much do prison calls cost?

  • The phone list can refuse a number. That is not phones down. Mobile, landline, and numbers that forward are treated differently. Since 11 August 2026, forwards can be refused.

    Why was my number rejected?

  • The prison network can be on and they still cannot get through. If the number forwards or diverts — cheap call apps, virtual landlines — the prison can refuse it. A landline that just rings your phone is different.

    Prison landline not working?

Related

How long the PIN takesHow long the first call takesHow much do prison calls cost?