HMP Ashfield
HMP Ashfield is a Category C training prison for men in Pucklechurch. Run by Serco.
Christmas: visitor list by Mon 30 NovShortwood Road, Pucklechurch, Bristol, BS16 9QJ
0117 303 8000How long things take at Ashfield
CommunityFrom families · updated last week
Typical wait from five or more families. Fewer than five and you see the count, not a guess. How we check · Add yours
Latest from families
Community3 reports
First visit · 3–4 weeks
First call · 2 days
Phone list / PIN · Same day
Notes that might name someone are read by a person before they show. Numbers, links and abuse are turned away. The waits stay up either way. How we check
Open the family reports3 in their own words · filter by phones, visits, money
Know another family at Ashfield?
Send on WhatsAppChristmas at Ashfield
prisoncheckMonday 30 November: Get on their visitor list
in 31 daysIt can take up to 2 weeks, then book.
Monday 21 December: Last day to send money
Thursday 24 December: Release if due out 25–28 Dec
What has Ashfield told you about Christmas visits?
CommunityOne tap, no names. It helps the next family.
Still waiting?
Track your wait. We’ll tell you when most families at Ashfield had heard back.
Start trackingHelp the next family
Question 1 of 3
How long did the PIN / phone list take?
One tap, no names. It helps the next family.
Someone to talk to
OfficialPhones
OfficialVisits
OfficialMoney and parcels
OfficialRelease
OfficialAbout Ashfield
OfficialWho to email at Ashfield. Official inboxes. Not Email a Prisoner.
- ComplaintsHMPPSPublicEnquiries
@justice.gov.uk
Questions families ask about Ashfield
Someone has just gone to Ashfield. What happens first?
Reception often allows a short first-night call. After that, they add your number to their PIN phone list, and you go on their visitor list before you can book a visit.
Someone has just gone to prisonHow long does the PIN take at Ashfield?
There is no firm figure for Ashfield yet. Families at similar prisons in South West say about 3 days. 1 family at Ashfield said Same day.
The PIN wait at AshfieldHow long until the first call from Ashfield?
There is no firm figure for Ashfield yet. Families at similar prisons in South West say about 2 days. 1 family at Ashfield said 2 days.
The first call from AshfieldHow long until the first visit at Ashfield?
There is no firm figure for Ashfield yet. Families at similar prisons in South West say about 10 days. 1 family at Ashfield said 3–4 weeks.
The first visit at AshfieldWhen can I visit Ashfield?
They add you to their visitor list first, which can take up to 2 weeks. Then book on GOV.UK. Bring photo ID that has not expired.
Visiting times at AshfieldHow much do calls from Ashfield cost?
They pay 5.5p a minute to call a mobile and 2.48p to a landline on weekdays. Calls come out of their phone credit, not yours.
Call costs at AshfieldHow do I send money to someone in Ashfield?
Online with GOV.UK’s Send money to someone in prison. It is free and the only way. You need their name, date of birth and prisoner number.
Money at AshfieldWhat time are people released from Ashfield?
Families usually collect in the morning. No gate time reported here yet. Only the prison can confirm the date.
When do they get out?