prisoncheckPhone · 2 min read
Number removed from their PIN?
Need to talk it through? Prisoners' Families Helpline: 0808 808 2003 (free)
What changed
Since 11 August 2026, the HMPPS policy framework 'Interception, monitoring and security of prisoner communications' (section 7.9) says numbers that divert or re-route calls, and 0800 numbers as social contacts, should be restricted.
Common reasons
- The number forwards or diverts calls. GOV.UK, section 7.9
- It's an 0800 number. GOV.UK, section 7.9
- Something else — ask the prison.
What to do next
- 1
Ask them to find out the reason from the prison.
- 2
Check whether your number forwards calls, and turn forwarding off if it does.
- 3
Get a landline that doesn't redirect, then re-apply via their PIN form. They can only call numbers that have been approved on their PIN / phone list.
Common questions
Why was my number removed from a prison PIN?
Ask them to find out the reason from the prison. Since 11 August 2026, the HMPPS policy framework says numbers that divert or re-route calls, and 0800 numbers as social contacts, should be restricted. The number forwards or diverts calls. It's an 0800 number. Something else — ask the prison. GOV.UK, section 7.9
Can I use a number that forwards calls?
Check whether your number forwards calls, and turn forwarding off if it does. Numbers that divert or re-route calls, and 0800 numbers as social contacts, should be restricted. GOV.UK, section 7.9
How do I get back on their PIN?
Get a landline that doesn't redirect, then re-apply via their PIN form. It's a new number, so it needs a normal PIN request, and the prison decides. If a number was removed for safety reasons, a new number won't change that. They can only call numbers that have been approved on their PIN / phone list.