Which video app?
Search any prison. Apps can change.
Secure video calls
- All callers must be on the prisoner’s visitor list. The main caller must be over 18.
- A picture of your passport, driving licence, or other government-issued photo ID. Proof of address if your ID does not show it.
- The Official page says your account can take up to 24 hours to verify. How long the prison then takes to accept the call is local.
- You need one of two apps: Prison Video or Purple Visits. Which one depends on the prison.
- Use a phone or tablet. The Official page says this is not available on a computer.
Source: GOV.UK · Secure video calls with prisoners · Last checked: September 2026
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