How long does the PIN take at Prescoed?
Typical at similar prisons in Wales · 56 families
At Prescoed, one family said Same day.
4 more reports and Prescoed gets its own figure.
1 of 5
How long was it for you?
Nearest prison with reports
Families at HMP Cardiff have also reported PIN waits.
Cardiff · 18 miles · 5 reports
PIN at CardiffWhat to do while you wait
Be ready for an unknown number
The first call is often short and late.
Send money the official way
Do it once their name appears. Credit pays for the call.
Choose which number goes on the list
A landline is 2.48p a minute. A mobile is 5.5p. Changing the list later means another wait.
How much do prison calls cost?
They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.
What a week costsWhat families reported
“PIN came through the same day.”
Phone list / PIN · Same day · 2w ago
Get alerts for HMP Prescoed
Only a few families have reported the PIN wait, the first call and the first visit at HMP Prescoed so far. We’ll email you as more come in, and straight away if the phones go down.
Questions families ask
- One family has reported a PIN wait at HMP Prescoed (Same day). Not enough reports yet for a typical wait; 4 more reports makes one. 1 family report. Last report 15 October 2026. These are community reports, not an HMPPS service level.
- No. Official process sits in a separate card. The range is what families typed in — How long did the PIN / phone list take?.
- They submit the number. Security checks it. Until it clears, they cannot call that number from their PIN phone — even if they already called once from reception.
- Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.