How long does the PIN take at Thameside?
Each dot is one family. The darker rows hold the middle half of 8 reports.
Still correct?
Nearest prison with reports
Families at HMP/YOI Isis have also reported PIN waits.
Thamesmead · 0 miles · 9 reports
PIN at IsisWhat to do while you wait
Be ready for an unknown number
The first call is often short and late.
Send money the official way
Do it once their name appears. Credit pays for the call.
Choose which number goes on the list
A landline is 2.48p a minute. A mobile is 5.5p. Changing the list later means another wait.
How much do prison calls cost?
They pay from PIN credit. Official weekday rates. A landline is cheaper than a mobile.
What a week costsWhat families reported
“PIN came through after about 3 days.”
New to prisonMobilePhone list / PIN · 3 days · today
“PIN came through the same day.”
Phone list / PIN · Same day · today
“It took so long to be approved on his pin, also eMates mail was not delivered for 7 days”
New to prisonMobilePhone list / PIN · 10 days · 5 days ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1w ago
“PIN came through the same day.”
Phone list / PIN · Same day · 1w ago
“Phone list took about 10 days.”
Phone list / PIN · 10 days · 1w ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 1w ago
“Phone list took about 6 days.”
Phone list / PIN · 6 days · 3w ago
Get alerts for HMP Thameside
Only a few families have reported the first call and the first visit at HMP Thameside so far. We’ll email you as more come in, and straight away if the phones go down.
Questions families ask
- Families at HMP Thameside report PIN waits of 6 days. 8 family reports. Last report 29 October 2026. Reports vary. These are community reports, not an HMPPS service level.
- No. Official process sits in a separate card. The range is what families typed in — How long did the PIN / phone list take?.
- They submit the number. Security checks it. Until it clears, they cannot call that number from their PIN phone — even if they already called once from reception.
- Pick a wait on the same page and submit. It shows on the prison profile immediately. You can also get a weekly email for this prison.