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Family reports at Swaleside

What families told us about Swaleside, newest first.

Community28 reports · 3 in their own words · latest yesterday

28 reports

October 2026 · 27 reports

  • Reported phones downyesterday

  • Reported working again22 Oct

  • Reported phones down22 Oct

  • First visit · Same day22 Oct

  • Reported phones down21 Oct

  • “The tablets or Wi-Fi are down.”

    Tablets, Wi-Fi or signal · 21 Oct

    Status: Down

  • Phone list / PIN · Same day20 Oct

  • Reported phones down19 Oct

  • First call · Same day19 Oct

  • Reported phones down19 Oct

  • Reported phones down19 Oct

  • Reported phones down19 Oct

  • Reported phones down19 Oct

  • Reported phones down19 Oct

  • “The tablets or Wi-Fi are down.”

    Tablets, Wi-Fi or signal · 19 Oct

    Status: Down

  • First visit · 5 weeks19 Oct

  • First call · 5 weeks19 Oct

  • Phone list / PIN · 6 days19 Oct

  • First call · Same day9 Oct

  • Phone list / PIN · Same day9 Oct

  • First visit · 10 days7 Oct

  • First call · 6 days7 Oct

  • Phone list / PIN · 6 days7 Oct

  • Phone list / PIN · 2–3 weeks6 Oct

  • Phone list / PIN · 2 days6 Oct

  • First visit · 6 days6 Oct

  • First call · 2 days6 Oct

September 2026 · 1 report

  • “On most occasions the calls haven't gone ahead. Sat waiting for loved one but staff haven't taken him for Video call”

    Video call · 2 days · 13 Sept

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Family reports are what people tell us. Not official. Only the prison can confirm a date or a rule. Everything about Swaleside