Family reports at Parc

“Want requests of calls made”

Call rules · 3 days ago

“Why is Parc prison not on the establishment list on EMates? My partners just transferred so I don't know how to contact now”

eMates account · 5 days ago

“Regarding all the posts I have seen about EMates. HMP/YOI Parc has stopped using EMates since January 2026. Anyone looking to email or contact someone inside now has to use PURPLE POST (purple app with a stamp on the front saying purple post). This is for you to send postcards and post cards only. You will need to verify yourself and the person you wish to contact. You then can purchase 10 postcards for £6, 20 postcards for £10, or 50 for £25.you can select 1-3 photos. Or select the 1 photo option and create your own collage of photos and add it in that way. As for video calls you will need to download Purple visits. They take about 3/4 days to be approved so book them about 5/6 days in advance (first come first serve) the same verification process will need to be done on this app too!”

eMates account · 23 Oct

“The tablets or Wi-Fi are down.”

Tablets, Wi-Fi or signal · 20 Oct

“I already use eMates and I cannot send an email.”

eMates account · 20 Oct

“WiFi still down and my partner is unable to top up to phone me”

Something else · 8 Oct

“Wifi down on ipads”

Communication issues · 7 Oct

“A WING TABLETS DOWN”

Something else · 22 Sept

“Evening power cut about 7:35–8:40pm. Families said phones were down. Some still had texts and tablets. Water was out during the cut. Working again after the power came back.”

Reported working again · 17 Sept

“The staff are downright negligent and incompetent. Absolute shambles of a prison to say the least, needs investigating thoroughly.”

Something else · 16 Sept

“Just a few days”

Something else · 14 Sept

“It took 2 weeks to be added onto his pin but first call was same day”

First call · 2 weeks · 14 Sept

“Same day phone went on pin”

Phone list / PIN · Same day · 14 Sept

“5 days security check for phone to get on pins”

Something else · 14 Sept

“Private run prison with their own rules. Our experience wasn't good. Healthcare in particular is dire and inhumane. Our loved one was kept for 22 hours a day in his shared cell. When/if he was let out, he had to choose between queueing for medication that was often never there, or food. If you can get your loved one transferred, please do.”

Something else · 12 Sept

“Clothing parcels are allowed but loved one needs to put in a request for one and they are allowed one parcel a year so pack well. Books are allowed from approved retailers like waterstones. No hand ins.”

Parcels · 12 Sept

“No phone call when first incarcerated as promised. Further 10 days to find out if he was alive.”

First call · 10 days · 12 Sept

“Huge delays with receiving PIN.”

Phone list / PIN · 3–4 weeks · 12 Sept

“First visit took 21 days to arrange”

First visit · 3–4 weeks · 12 Sept

“Staff are so so poor and lazy”

Something else · 12 Sept