Family reports at Altcourse

What families told us about Altcourse, newest first.

Community23 reports · 8 in their own words · latest 2 days ago

23 reports

October 2026 · 8 reports

  • Reported working again2 days ago

  • Reported phones down4 days ago

  • Reported working again4 days ago

  • “On your first visit copues of bank statements that you have printed out yourself are not allowed so we had to use the online banking app with our passport and driving licence”

    Communication issues · 19 Oct

  • First call · 2 days19 Oct

  • First visit · 2 days18 Oct

  • First call · 2 days18 Oct

  • Phone list / PIN · 6 days13 Oct

September 2026 · 15 reports

  • First visit · 6 days25 Sept

  • First call · Same day25 Sept

  • Phone list / PIN · Same day25 Sept

  • “Same day on the phone”

    Something else · 14 Sept

  • “It is first come first serve in visits when it comes to the food. For example they only make about 10 burgers but there is 50 ppl in the visiting room so always get there early for better food. Remember to take money with you. Search’s r not that bad just remove your shoes and walk through the scanner and a quick pat down. The staff are friendly and will try to make it easier for you. There is pencils and paper for the little ones. In the waiting area there r toys for the little ones. Remember t”

    First visit · 3 days · 10 Sept

  • “Release from altcourse is normally between 8am and 11am with a few that will b released in the afternoon if released from court and had to return to get their things”

    Release · 10 Sept

  • “There is a train station about 15 min walk from the prison. I used to travel 3 hours by bus and there is a bus that goes from Liverpool city centre too the hospital out back of the prison it’s about a 10 min walk from the bus stop. The prison can pay for your travel if u live over so many miles away just ask them at reception when you arrive”

    Getting there · 10 Sept

  • “They can order canteen anyday has to be done by the Sunday to receive it on the Tuesday( my man was on remand enhanced so might play a part in it)”

    Canteen · every 1 days · 10 Sept

  • “I was able to visit within the first 3 days of him being there.”

    First visit · 3 days · 10 Sept

  • “Got my first call same day he arrived was on his pin by 7am next morning”

    First call · 1 day · 10 Sept

  • Phone list / PIN · Same day9 Sept

  • First visit · 6 days9 Sept

  • First call · Same day9 Sept

  • Phone list / PIN · 2 days6 Sept

  • Phone list / PIN · 1 day6 Sept

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Family reports are what people tell us. Not official. Only the prison can confirm a date or a rule. Everything about Altcourse